Harness the power of AI to turn your customer feedback into actions for service improvement, all within a single platform.
Let AI craft customized checklist actions that will elevate your customer service and boost rating scores.
Manage your metrics and action plans with our intuitive dashboard, and let each of your teammates receive personalized actions plans, automatically.
With data from Booking, TripAdvisor, Expedia, Google, and even your hotel's own surveys.
Centralize, categorize, analyze, and prioritize customer feedback to generate tailor-made action plans visualized on a check list template to take action and improve your services and products.
Head of Design and Prototyping
All of your companies subsidiaries and their omni-channel feedback in one single customer experience management platform.
Head of Design and Prototyping
• Boost Customer Satisfaction: With our AI analysis, you can use feedback to elevate guest experience.
• Optimize Time with AI Efficiency: cxgenies acts like your AI Quality Assurance manager, translating feedback into actionable plans. Save valuable time, streamline operations, and focus on enhancing guest experience.
• Enhance Online Reputation: Improve online ratings through targeted service improvements.
• Drive Business Growth: Higher guest satisfaction translates into more bookings and revenue.
Head of Design and Prototyping
Explore how to link your data
CEO
Founder
Our platform extracts and centralizes all the reviews and rating scores from various platforms, creating a comprehensive database. With artificial intelligence, we carefully analyze each sentence of the reviews and categorize it as positive, neutral or negative, along with classifications based on different areas of your hotel (room service, reception, maintenance, restaurants, etc.).
The magic truly begins as our AI engine generates prioritized action plans. These plans are tailored to your hotel and customers needs, and designed to have a significant positive impact on your customer service and reviews.
With cxgenies, you’ll have a tailor-made action plan at your disposal, already prioritized. This means you can focus on taking action instead of getting caught up in analyzing and prioritizing decisions.
cxgenies’ platform can seamlessly obtain data from: Booking, Trip Advisor, Expedia, and Google. Additionally, it can effortlessly incorporate data from your hotel surveys into its database.
If you wish to enable data integration for your business, please don’t hesitate to contact us. Our team will be more than happy to assist you.
We take data security very seriously. We employ industry-standard encryption protocols to safeguard all information, ensuring it remains safe and protected at all times.
Getting started is simple. Reach out to our team by booking a demo, and we will guide you through the process of setting up the review analysis system for your business. Once everything is in place, our AI-driven action plans will be at your disposal to improve customer service and elevate your hotel’s reputation in no time.
Let’s work together to create exceptional customer experiences and take your business to new heights of success!
You’ll enjoy all of our current features, designed to improve your customer service and online reviews. Additionally, as a valued premium member, you will gain exclusive early access to our upcoming new features before they are available to anyone else.
Our current features available for you:
Online 24/7 Dashboard Access: Enjoy round-the-clock access to your personalized online dashboard. Stay informed and in control, no matter where you are.
Weekly Detailed Reports:
We’ll provide you with comprehensive weekly reports containing all the essential details, priorities, action plans, and checklists for your hotel. Stay up-to-date and make data-driven decisions effortlessly.
Categorized Action Plans:
Tailor your action plans to different areas of your team. Send targeted and relevant action plans via email to ensure your team stays on top of their tasks.
Integration with Multiple Platforms:
We’ll seamlessly integrate all the platforms your business is active on. Get a holistic view of your customers feedback and reviews to drive continuous improvement. As an additional input, we can connect your survey platform to our AI engine.
Action-Oriented Review Insights
Yearly Plan:
$785 USD (save 5%)
Advanced AI analysis of reviews, delivering actionable plans and recommendations
Weekly reports with AI-prioritized actions and checklist recommendations
Dashboard access with comprehensive overview and detailed action plans
Integration with review platforms: Booking, Trip Advisor, Expedia and Google reviews.
Weekly personalized team emails with action plans segmented by area
Unleash all your reviews potential
Yearly Plan:
$2,999 USD (save 10%)
Competitor analysis with actionable insights
Feedback Form with multi-language support and smart save
Integration with Project Management tools (Asana, Trello, Microsoft Tasks) and collaboration tools (Microsoft Teams, Slack)
Social Media Integrations
Access to dedicated executives for issue resolution
Best practice insights for enhancing website reviews collection and quality
Exclusive access to training sessions and webinars
Tailored Review Management Excellence
Contact us for pricing
Customizable features to align with your specific needs
Integration with your hotel surveys, enriching AI analysis with more feedback
Integration with file systems (FTP, Microsoft SharePoint, Dropbox) for seamless data management
API Integration
Priority support and dedicated service
Option for an annual plan at a discounted rate
